Voice over Internet Protocol (VoIP) allows you to make phone calls over the internet instead of over a regular phone line. According to the Federal Communications Commission, you can use VoIP to call any mobile, long distance or international number. Because of this, VoIP is now on the cusp of becoming a huge business. In fact, according to Toolbox.com, many experts believe that, in 2020, “the global VoIP services market will be worth nearly $137 billion, and reach a subscriber base of over 348 million.” Many businesses are adopting VoIP due to its convenience and the savings it provides. By taking advantage of this technology, you’ll be able to keep your business a step ahead of the competition.
Here are five trends in VoIP that will dramatically improve your business:
The Shift Toward Cloud-Based VoIP
This is one of the most important changes in the industry. According to CDW, the “economics, flexibility and scalability of hosted, cloud-based systems are, in most use cases, superior to what’s available via on-premises systems.” Originally, cloud-based VoIP was the choice of smaller or mid-sized businesses that could not afford their own in-house centers. However, since cloud-based centers offer a much better customer experience, many large companies are making the switch to cloud-based VoIP. CDW found that cloud-based VoIP centers are 27 percent cheaper than the cost of maintaining a standard, on-premise system. Cloud-based services are also more likely to improve performance and monitor crucial processes. Since cloud-based VoIP is coming into its own in 2016, now is the perfect time to introduce VoIP into your office.
The Integration Of VoIp Systems With Enterprise Software
This is one of the most promising aspects of cloud-based VoIP technology. According to VoIP Studio, many businesses are using cloud-based systems to run their contact centers, accounting departments and help desks. Since all these functions are on the cloud anyway, it’s easy to integrate VoIP software with these other aspects of the business.
The Integration Between VoIp And The Internet Of Things
The Internet of Things is the idea that, over time, more everyday appliances will be connected and controlled through the internet. When this happens, employees will be able to access all their office technology through their VoIP-enabled phone. This will be extremely useful as more employees telecommute or share office space.
Mobile VoIP allows employees to stay connected through the VoIP network by using their mobile devices. According to VoIP Review, many VoIP providers have mobile apps. This means that if you need to call your office when you are in a foreign country, you won’t have to worry about roaming charges.
Peering is a new trend that gives VoIP service providers’ additional savings. According to VoIP Review, under peering, two or more VoIP service providers agree “to exchange VoIP traffic and keep it on IP networks in order to avoid the charges associated with passing calls through the Public Switched Telephone Network.” This allows for a more efficient user experience and a much lower cost.
VoIP is poised to take off in the coming years and revolutionize the way you do business. By staying on top of these trends, you’ll be able to save money while giving your employees the necessary tools to remain productive.
Source : VoIP Desk